Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

At VERAE, every order is prepared with care before beginning its journey to you.

This Shipping Policy explains where we deliver, our shipping costs, estimated delivery times and how we manage your order.

1. SHIPPING DESTINATIONS

VERAE currently ships to the following nine European Union countries:

Spain
Portugal
France
Italy
Germany
Belgium
The Netherlands
Austria
Ireland

We do not currently ship to other destinations.

The available shipping destinations will be displayed during checkout.

2. COMPLIMENTARY SHIPPING

We offer complimentary standard shipping on all VERAE orders to our available destinations.

There is no minimum order value.

All applicable standard shipping costs are included in the price of your jewellery.

The total amount payable will be displayed before you complete your purchase.

3. ORDER PROCESSING

Every VERAE order is carefully prepared and packaged before dispatch.

Orders are processed on business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

During periods of high demand, launches or holidays, order preparation may take slightly longer than usual.

4. ESTIMATED DELIVERY TIMES

Our estimated standard shipping times are:

Spain: 3–5 business days.

Other available EU destinations: 5–8 business days.

These delivery estimates are subject to the order processing time and the carrier's delivery schedule.

Weekends and public holidays are not considered business days.

Delivery times are estimates and may vary depending on the destination and circumstances affecting the carrier.

Your statutory rights regarding delivery remain unaffected.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where provided by the carrier.

Please allow some time for the tracking information to become active.

If you have any questions about your shipment, contact us at veraejewellery@gmail.com.

6. DELIVERY INFORMATION

Please ensure that your delivery address and contact information are complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at veraejewellery@gmail.com.

We will do our best to assist you, although changes may not be possible once your order has been dispatched.

7. UNSUCCESSFUL DELIVERY

If delivery cannot be completed because of an incorrect or incomplete address provided by the customer, or because the parcel is not collected after the carrier's delivery attempts, it may be returned to VERAE.

We will contact you to arrange the appropriate next steps.

Where an additional delivery is necessary due to circumstances attributable to the customer, we may charge the reasonable additional shipping costs, where permitted by applicable law.

Your statutory consumer rights remain unaffected.

8. DELIVERY DELAYS

We make every reasonable effort to ensure that your order arrives within the estimated delivery period.

Occasionally, deliveries may be affected by carrier disruptions, adverse weather conditions, public holidays or other unforeseen circumstances.

If we become aware of a significant delay, we will make every reasonable effort to keep you informed.

If your order is not delivered within the agreed period, your rights under applicable consumer protection legislation remain unaffected.

9. LOST ORDERS

If your tracking information indicates an unusual delay or you believe your parcel has been lost in transit, please contact us at veraejewellery@gmail.com.

We will investigate the shipment with the carrier and take the appropriate steps to resolve the issue.

Where an order is lost before delivery, VERAE will provide the appropriate remedy in accordance with applicable consumer law.

10. DAMAGED ORDERS

Please inspect your order upon receipt.

If your parcel or jewellery arrives damaged, contact us at veraejewellery@gmail.com.

Please include your order number, a description of the issue and, where helpful, photographs of the jewellery and packaging.

We will review your request and provide the appropriate solution in accordance with applicable consumer law.

11. TAXES AND CUSTOMS

VERAE currently delivers exclusively to the nine European Union countries listed above.

Product prices include applicable taxes in accordance with the relevant tax rules.

Any additional charges that may apply to a particular destination will be disclosed before purchase where required by law.

12. COMPLIMENTARY RETURNS

We offer complimentary returns within the 14-day statutory withdrawal period.

If you wish to return your jewellery, please contact us at veraejewellery@gmail.com.

We will provide the return instructions, applicable return address and a prepaid return shipping label.

VERAE will also cover the necessary return shipping costs where a piece is defective, damaged or incorrect, in accordance with applicable consumer law.

For further information, please refer to our Returns & Refund Policy.