At VERAE, every piece is created with intention. We want your experience to feel as considered as the jewellery you choose.
If your piece is not quite right, we offer complimentary returns under the conditions outlined below.
1. RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason.
To exercise this right, please email us at veraejewellery@gmail.com before the 14-day period expires, clearly stating your decision to withdraw and including your order number.
You may use the model withdrawal form provided at the end of this policy, although this is not mandatory.
We will acknowledge your request and provide the instructions needed to return your piece.
Once you have notified us of your decision, you must send the jewellery back without undue delay and no later than 14 calendar days after notifying us.
2. COMPLIMENTARY RETURNS
We offer complimentary returns for orders delivered to the countries within the European Union that we currently serve.
Our team will provide you with return instructions, a prepaid return shipping label and the applicable return address.
Please follow the instructions provided to ensure your return is processed correctly.
If your piece is defective, damaged or incorrect, VERAE will also cover the necessary return shipping costs in accordance with applicable consumer law.
3. RETURN CONDITIONS
Please handle your VERAE jewellery with care and package it securely for its return.
Where possible, we ask that you return the piece with its original packaging and any accessories included with your order.
You may examine the jewellery as you would in a physical store to establish its nature, characteristics and functioning.
You are responsible only for any diminished value resulting from handling beyond what is necessary for this purpose.
The absence of original packaging does not automatically prevent you from exercising your statutory right of withdrawal.
We recommend using the prepaid return label provided by VERAE and following our packaging instructions to protect your jewellery during transit.
4. REFUNDS
If you exercise your right of withdrawal, we will refund all payments received for the returned goods, including any original standard delivery charges you paid.
We are not required to refund additional delivery costs arising from your choice of a delivery method more expensive than our least expensive standard delivery option.
Refunds will be issued without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw.
We may withhold the refund until we receive the returned jewellery or you provide evidence that you have sent it back, whichever occurs first.
Refunds will be made using the original payment method, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
Your bank or payment provider may require additional time to display the refunded amount.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your jewellery is damaged, defective or different from the item you ordered, contact us at veraejewellery@gmail.com.
Please include your order number, a description of the issue and, where helpful, photographs of the piece.
We will review your request and provide the appropriate next steps.
Where a return is required because of a lack of conformity, VERAE will cover the necessary return shipping costs.
Your statutory rights in relation to defective or non-conforming goods remain unaffected by this policy.
6. PERSONALISED ITEMS
The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised, where the applicable legal requirements for this exception are met.
This exception does not apply merely because a piece belongs to a limited edition or has an individual edition number.
Your statutory rights in relation to defective or non-conforming goods remain unaffected.
7. EXCHANGES
We currently do not offer direct exchanges.
If you would prefer a different VERAE piece, you may return your original purchase in accordance with this policy and place a new order through our online store.
8. HOW TO CONTACT US
For returns, refunds or any questions regarding your order, please contact:
VERAE JEWELLERY Operated by VERATUR SL Email: veraejewellery@gmail.com Website: veraejewellery.com
Please do not send any items back before contacting us. We will provide the applicable return address, prepaid shipping label and instructions.
